What
are your store hours?
Where
are you located?
What languages do you speak?
Can my order be delivered?
Do you offer corporate charge accounts?
What if my equipment breaks down at
the job site?
What will I need when I come to rent
equipment?
What types of policies apply to
rental equipment?
Can I rent equipment for the entire
month?
Do I need to replace the gas in my equipment
before returning it?
What if I am not able to return the
equipment by 5:00pm?
What if I rent equipment the day
before a holiday?
Do you charge tax on rental equipment?
Do you offer training?
Are you hiring?
What are your store hours?
Monday - Friday 7:30am to 5:00pm
Saturday – Sunday 8:00am to 5:00pm
Where are you located?
| Driving
Directions
Our store is located at 82 5th Avenue in Redwood City, California.
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What languages do you speak?
To better serve all of our customers we have several staff members
who are fluent in Spanish.
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Can my order be delivered?
Yes it can. We deliver orders within an approximate geographical
region from Mountain View to Hillsborough. Delivery rates are billed
at $120.00 per hour both ways with a minimum charge of $45.00 each
way. It is always preferable to receive ample notice, but we work
with our clients to provide superior customer service and make every
attempt to deliver equipment as soon as possible.
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Do you offer corporate charge accounts?
| Credit
Application
Yes we do. Once you have established a working relationship with
AAA Rentals you may apply for a corporate charge account by downloading
and completing the Credit Application Form. Our staff will work
with you on setting up guidelines and cycles for your specific account.
For more detailed information please speak with our office.
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What if my equipment breaks down
at the job site?
We maintain equipment in top working order and never knowingly rent
a piece of equipment that is not working properly. If you have any
problems with our rental equipment please call our office. Many
problems, especially starting equipment, can be resolved easily
on the phone. In the case where the equipment is deemed non-operational
you may return the equipment and we will exchange it for another
machine and restart your rental time period.
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What will I need when I come to rent
equipment?
In order to rent equipment you will need a valid ID and a form of
deposit. Your deposit can be a Visa Card, MasterCard, local company
check or substantial cash amount.
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What types of policies apply to rental
equipment? | Rental
Policies
We do have a set of store policies that you can review before renting
equipment, but being a small, independently owned firm allows us
to provide some flexibility to our customers.
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Can I rent equipment for the entire
month?
Yes you can. We rent equipment by a minimum time period, the day,
the week or the month.
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Do I need to replace the gas in my
equipment before returning it?
Yes, or you can pay $5.00-$6.00 per gallon for replacement gas or
fuel.
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What if I am not able to return the
equipment by 5:00 pm?
Standard 3-hour rentals that are checked out at 2:00pm should be
returned by 5:00pm. If you are not able to return your equipment
by then, you may return the equipment the next day between 7:30
and 8:30 am. Let our staff know the amount of time you used the
equipment and you will be charged accordingly.
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What if I rent equipment the day
before a holiday?
We do have designated holidays throughout the year when our store
will be closed. If you rent equipment that should have been returned
on a holiday you may return the equipment the next day we are open
and let our staff know the amount of time you used the equipment.
If you did not use the equipment on the holiday you will not be
charged for that day's rental.
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Do you charge tax on rental equipment?
The rental rate that you see is what you pay, excluding the optional
10% Damage Waiver. Any taxes are already included.
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Do you offer training?
Safety is an important aspect of our job and we work with each customer
to make sure they understand how to safely operate their rental
equipment. In addition, we are able to offer OSHA certification
for contractors on specific equipment such as scissor lifts and
powder actuated tools or stud guns. If you have any special needs
please feel free to give us a call and we will do our best to address
them.
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Are you hiring?
| Job
Application
Like any business our employee base changes from time to time. If
you are interested in working in the rental industry, have a special
skill or trade and have excellent people skills, submit your application
and one of our staff will get back with you.
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